Iwireless
Reviews and Complaints
Customer service stinks!!
Called iwireless to activate new phone. Needed to port over our number from sprint.
Iwireless customer service rep told me it would take 24 to 72 hours for the port to be complete. Ok fine. Well after the 72 hours we still did not hear from iwireless so I called to see if we could get the phone activated. Talked to a CS rep first, she said it was confirmed and would look into why I was not called to activate the phone.
Said she would call me back. 3 hours later I called back. They couldn't give me a reason why the phone was not activated, so I asked to speak with supervisor. Supervisor Ashley said there was nothing she could do and she didn't care the 72 hours were up.
She said it was in the system and to give them another 24 hours. Well 13 hours later Eric called to tell me the phone was ready for activation. Walked me through all the steps but the phone was still not working. He researched and said that it is telling him now that the port was not complete but still confirmed.
He said he would call me back. Called back a few hours later telling me that the port was stuck in the computer. He said he would call me the next day to get it going. Well no call came.
I called customer service only to be told to wait another 24 to 48 hours. Seriously??? I asked why it was taking so long and the customer service rep Jo told me I was being rude and shouldn't ask that about the company she works for and hung up on me. Now mind you I still had an order I wanted to check on.
Didn't get to since she rudely hung up on me. So I called and filed a complaint with Kroger since that is where we got the phone from. They should know what kind of company Iwireless really is. The guy was shocked that the port was not done within the 72 hours and couldn't believe the customer rep hung up on me...the customer.
I still can't believe it. Doesn't she realize that it is us Iwireless customers who pay her salary?
But he did say I was not the only one complaining about this. Maybe they will quit carrying Iwireless.
I Wireless Phone Review
IWIRELESS IS SCAMMERS
Text Messages and Missing money
Phones they carry are so bad, I got three in a row that wouldn't work
I-Wireless from Kroger
Iwirelesshome took advantage of my 17 year old
My 17 year old daughter bought a prepay cell phone, she then purchased a 20 dollar card for airtime, we went home and put the money on the phone by our landline. We then find out there is no service here, when I called iwirelesshome the "supervisor" Cody employee # 1040**** informed me too bad they do not refund for the prepaid card, it was not my daughters fault and I told him I will not let this go, he said they don't even get the money that it goes to a third party and would not give me there name.
What a way to scam people, not take responsibility and not give you anywhere to go.
I tried to explain that 20 dollars was very little money to save from bad word of mouth, he laughed it off, didn't care said it was my fault, just a total jerk. Don't do business with these scammers.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Almost the exact same thing happened to me. After a week and several hours on the phone with various customer "service" people my phone is still not activated.
I have been promised a call back by 3 people and have not received one. I also emailed twice the second one has not been answered. It is unbelievably frustrating to speak to their representatives who are reading from a script and it is almost impossible to get any real information out of them.
I got the same 24 to 72 hours quote 3 times. Definitely leaving this company that I have been with for years.